Reference

What You Agree to When You Use khae88

These terms set out the rules that apply to your account, your deposits via bKash, Nagad, or Rocket, and your use of the platform.

Account EligibilityDeposit ConditionsWithdrawal RulesAccount TerminationJurisdiction Notice
khae88 What You Agree to When You Use khae88
LEGAL CONTACT

Reach Us About a Legal or Account Matter

If you have a question about these terms, a dispute over a transaction, or a request to close your account, our support team handles legal and account queries directly. Reach out through any of the channels below and include your registered mobile number so we can locate your account quickly.

Live Chat Open the chat widget from any page on khae88. For legal queries, select 'Account and Terms' from the topic menu so your message reaches the right team.
Email Support Send your query to our support address with your account details and a clear description of the issue. We aim to respond within one business day.
Account Help Centre The Help Centre covers common legal questions — account closure, transaction disputes, and eligibility checks — with step-by-step answers you can act on immediately.
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

Your account data is stored securely and used only for the purposes described in our privacy policy. We do not sell personal information to third parties. You can request a copy of your data or ask us to close your account at any time by contacting support with your registered mobile number.

Data Retention

We keep account and transaction records for the period required by applicable law. After that period, personal data is deleted or anonymised from our systems.

Cookie Use

Cookies help us keep your session active across mobile and desktop. You can manage cookie preferences through your browser settings without affecting core account functions.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze your account.

Data Requests

To access, correct, or delete your personal data, submit a request through live chat or email. We will confirm receipt and respond within the timeframe required by applicable law.

Common Legal Questions About Your Account

These are the questions we hear most often about account terms, eligibility, and data rights. If your question is not here, contact support directly.

Eligibility depends on your local law and whether your region is supported. You must be of legal age in your jurisdiction. We do not verify local law on your behalf — that is your responsibility before registering.

No. Each person may hold one account only. Duplicate accounts are a breach of our terms and may result in both accounts being suspended and any pending withdrawals being held for review.

Contact support through live chat or email with your transaction reference and the amount in question. Include your registered mobile number. We will investigate and respond within one business day.

Submit a data access request through live chat or email. Provide your registered mobile number so we can locate your account. We will confirm receipt and fulfil the request within the legally required timeframe.

Any remaining balance will be returned to your nominated bKash, Nagad, or Rocket wallet after identity verification is complete. Account closure requests are processed by the support team.

We may update these terms at any time. Changes are posted on this page with an effective date. Continuing to use your account after that date means you accept the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.